TunAffaires
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FAQ

Frequently Asked Questions

Over 30 questions and answers organised by topic

General Overview

TunAffaires.tn is a Tunisian digital ecosystem offering free and premium solutions to support businesses, entrepreneurs, talents and students: communication, mentoring, export, smart business cards, and more.
A passionate Tunisian team from the worlds of digital, marketing, communication and entrepreneurial support. We know the ground and the realities of local businesses.
Our mission is to "digitalise Tunisian success" by offering concrete tools, a solid network and human, strategic support.

Services & Solutions

We offer:
  • TunAnnu: free directory of Tunisian businesses
  • TuniPro: digital business cards with QR code
  • TuniMentors: mentoring and training
  • TuniCasting: talent and casting management
  • TunAffaires CRM: prospecting and export management via WhatsApp
  • Business-creation support
  • Digital communication & events
Yes! Every Tunisian business can create its listing on TunAnnu for free. No hidden fees.
With TuniPro, you create a personalised digital business card in a few clicks, with QR code, social links, portfolio and contact details. Ideal for networking.
Agencies, brands, models, actors, influencers and any talent wanting to get discovered or manage their castings professionally.
Absolutely! Our CRM is designed to be intuitive. We also provide training and support to help you master the tool quickly.

Pricing & Payments

You can view our full transparent pricing policy on the Pricing page. All our prices are shown in TND excl. VAT with full transparency.
Yes! We offer three tiers: Essential Community Management (from 900 TND/month), Premium (1,300–1,800 TND/month) and Strategy + Content + Community Management (from 1,800 TND/month). Ad budget is always separate from these fees. See our pricing page for full details.
A professional e-commerce site starts at 5,000 TND excl. VAT. This includes the full online store, product management, online payments and SEO. An advanced e-commerce build (large catalogue, logistics integrations) ranges from 7,000 to 12,000+ TND. See all our web pricing.
Yes, for projects over 2,000 TND we offer a 2-3 month payment plan at no extra cost.
No, all our quotes are transparent and detailed. Every line item is clearly explained and validated with you before the project starts.

Projects & Support

Our process:
  • Audit and needs analysis
  • Detailed proposal and quote
  • Validation and planning
  • Delivery with regular checkpoints
  • Handover and training
  • Follow-up and support
Yes, through our Consulting & Development pillar: market study, launch plan, partner matchmaking. This support is offered as a strategic consultation (from 250 TND), a full consulting day (from 700 TND), or monthly follow-up (from 1,000 TND/month). See the Consulting pricing.
On average:
  • Showcase site: 2-3 weeks
  • E-commerce site: 4-6 weeks
  • Institutional site: 6-8 weeks
Yes! All our clients get access to a secure client area to track project progress in real time, view documents and exchange with our team.

Digital Solutions

TuniMentors is our platform connecting experienced mentors with entrepreneurs/students. You can book personalised mentoring sessions or follow full training programmes.
Yes, we offer over 50 customisable professional templates. You can also design from scratch with our intuitive editor.
Absolutely! Our CRM is specifically designed for export and supports international communication via WhatsApp Business.
Yes, we develop tailor-made sector solutions. Contact us to discuss your specific needs.

Support & Contact

Several ways:
  • Contact form on our site
  • Email: contact@tunaffaires.tn
  • Phone: +216 24 60 44 75
  • WhatsApp: via our CRM
  • In-person appointment
We commit to responding within 24 business hours at most. For urgent matters, please call.
Yes, all our projects include a post-delivery support period (usually 3 months). Afterwards, we offer monthly maintenance and support plans.
Yes, we're flexible. Changes are subject to a quote amendment and may affect timelines. We always validate changes with you.

Technical Questions

Yes, we offer hosting solutions suited to each type of project, with servers located in Tunisia or internationally depending on your needs.
Absolutely! All our sites are built "mobile-first" and adapt perfectly to every screen (desktop, tablet, mobile).
Yes, SEO is built in from the design stage: optimised technical structure, SEO-optimised content, performance and security. We also offer advanced SEO services as an option.
Yes, we work with the best CMS platforms (WordPress, PrestaShop, WooCommerce) but can also build fully custom solutions based on your needs.
Yes, we always train our clients to manage their site. We also offer advanced training sessions if needed.

Didn't find the answer to your question?

Our team is available to answer all your questions and discuss your project.